AEi EXPANDS CUSTOMER SUPPORT
FLEXIBLE AUTOMATION SYSTEMS GROWTH FUELS NEED FOR EXPANDED TECHNICAL SUPPORT
Wilmington, MA – March 26, 2013 — Automation Engineering Incorporated (AEi), a global supplier of high-precision, flexible automation systems, is expanding its customer service organization to support its growing customer base. Staffed by employees in the United States and Guangzhou, China, AEi’s Service Manager Terry Brailsford will head the new organization. Along with increased staffing, AEi has also automated its service operations to accommodate growing market acceptance of AEi’s CMAT (camera module align, assembly, and test) stations and PMAT (photonics module align, assembly and test) stations.
According to AEi Chief Executive Officer Douglas Elder, “We deploy and support AEi automation equipment installations across the globe. To address our growing installed base and maintain our high standards of customer support, we are expanding our customer service organization to offer highly-qualified and efficient service on a direct basis. This move will allow us to develop closer working relationships with our customers, better positioning us to respond to their current and future needs,” concluded Elder.
AEi Service Manager Terry Brailsford adds, “The mission of AEi’s Service and Support organization is to enhance the productivity of our customers and users by providing a single, customer-centric, point of contact for quality services and technical support from our experienced team of professional service technicians and support engineers.”
AEi’s support offerings include site evaluations prior to machine installations, installation services, and preventative maintenance and remedial services that can be performed on and off-site. Extended warranty coverage and maintenance service contracts are also available.
Wilmington Massachusetts based AEi is a leading global supplier of high-precision, flexible automation systems based on patent-pending technologies and over 22 years of innovation across consumer, automotive, optoelectronics, medical device, aerospace & defense and other worldwide markets. AEi designs and implements sophisticated capital equipment to automate the production of camera modules and optoelectronics. For more information on AEi and its precision automation systems, visit http://www.aeiboston.com.